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Delivery• Pre-dispatch • Post-dispatch • Delivery Delivery Charges
Pre-dispatch If you wish your goods to be delivered for a specific date/occasion, please make sure that you ask for a delivery date a few days prior to your required date. We will endeavour to make sure that all orders received by midday, for next day delivery, will be dispatched on that same day - subject to available space in the courier lorry. Orders received after midday, for next day delivery, may not be dispatched until the following day. Deliveries will only be left unattended without a signature if you give us permission to do so. However goods are left at your own risk and we cannot be held responsible for any damage or loss of your goods. During our order process you can give instructions for the driver as to where to leave your delivery if no one is in, we cannot guarantee these instructions will be followed as it is at the discretion of the driver. Alternatively you can elect to have your goods left with a neighbour, should you be unable to take delivery in person. Post-dispatch We will send an e-mail to the address provided by you to inform you of the dispatch of your goods. We will try to inform you if there is going to be a problem with your delivery. Delivery On Receiving your goods please check them BEFORE signing for them. If there is any problem please sign for them as ‘damaged’. If you want to sign for your goods and you are not in, our courier will card you to inform you of the failed delivery attempt. They will attempt to deliver on two more occasions, there-after you will be charged for the return of your goods. You will be given information on the card that will allow you to contact the courier to discuss any re-attempted delivery. If you give permission for your goods to be left with out a signature you do so at your own risk. Using our standard 'Express' service your chosen delivery date is a 'preferred date' and can't be guaranteed. Only our 'Saturday' and 'Pre Noon' services are guaranteed. If items become separated during transit and you refuse delivery of any part of an incomplete order you may not receive any outstanding items on your order as refusal of one item may be deemed to be refusal of the whole consignment. Our courier normally delivers Monday-Friday 8am-6pm except when Saturday delivery has been requested. We cannot guarantee any special delivery instructions will be followed as it is at the discretion of the driver. Scottish Christmas Trees cannot be held responsible for any of the actions of our third party courier drivers. If you have ordered a Premium Express Delivery Service and the goods are not delivered within the allocated time then Glaisters Farms Ltd will refund you the additional charge you have paid for that service. You must let us know if your order has not been delivered within 5 working days of the required date. After 5 working days we cannot be held responsible for the non-delivery of your goods. If you have any problems relating to delivery please contact TNT’s Helpline on 0800 100 600 or track on line using your order number or consignment number at www.tnt.com Last delivery date for 2009 is the 22nd of December. |
 
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